The organization is proud of the active role it plays in promoting and improving health within the community. It regularly collaborates with a wide range of partners to address the needs of local people and to build a strong, integrated system for regional health-care delivery.
The University of Ottawa Heart Institute—Canada’s largest and foremost cardiovascular health centre—delivers world-class care to The Ottawa Hospital’s cardiac patients.
The Ottawa Hospital is committed to providing every patient with exceptional care, service and compassion, a vision that is reflected in the organization’s meticulous approach to monitoring clinical incidents from admission to final discharge. In fact, the organization’s patient safety framework, based on Datix, is so effective that it links directly into other parts of the hospital such as finance and HR to create a high value business tool that demonstrably improves performance and enables financial savings to be made.
Several years ago, however, the situation was very different. Dr Alan Forster, Scientific Director, Performance Measurement and Senior Scientist at the Ottawa Hospital Research Institute takes up the story, “At the time, we relied on staff remembering to log adverse events manually onto sheets of paper that were then scanned and loaded into different systems.
The whole process was clunky, time-consuming and erratic and became even worse when people, justifiably frustrated by the situation, resorted to creating their own systems that only added to the confusion. The time had come to rethink our patient safety strategy and introduce new technology that merited one of Canada’s largest teaching hospitals.”
After evaluating five vendors, The Ottawa Hospital selected Datix for its ease of use, configurability as well as the committed, professional attitude of the Datix team.
Dr Forster continued, “Datix was a clear winner. It stood head and shoulders above the rest of the competition in terms of adaptability. We were particularly impressed by the Datix leadership team who took an active interest in helping us make tangible improvements that would really make a difference to the hospital.”
The deployment of DatixWeb software in 2010 to manage clinical events and complaints coincided with the foundation of The Ottawa Hospital’s Department of Peformance Measurement, tasked with monitoring the quality of all aspects within the hospital including the new Datix system.
Under the leadership of Dr Forster, the newly established department set about creating a data warehouse that brings together clinical, financial and HR information in one central place and provides a cohesive quality framework across the whole organisation.
The Ottawa Hospital has taken a radical approach to patient safety by putting adverse event investigation and management in the hands of clinicians rather than with a separate risk management team. Very quickly, doctors can establish if a bad outcome is the result of the patient’s underlying illness or the quality of medical care they received.
Dr Forster and his team have used Datix in an innovative way, taking advantage of its inbuilt flexibility to create a robust solution. Since introducing a methodology known as Prospective Clinical Surveillance, The Ottawa Hospital has significantly increased the number of adverse events reported. Clinicians can scan various hospital databases, search for events around specific cases, such as hospital re-admissions, and then record them in Datix. With all information stored in the same place, doctors see at a glance if a patient has been re-admitted to hospital within a period of 30 days and so give the case priority attention. These Datix ‘e-triggers’ are fundamental to building up a complete patient history and spotting trends that need to be addressed.
“It is exciting to be working with Datix in this way because we are pushing the frontiers and Datix is central to supporting that.” Dr Forster, Scientific Director and Senior Scientist for the Ottawa Hospital Research Institute
Datix has benefitted The Ottawa Hospital all round with a 150% increase in the number of events reported in just two years. Quality data held in the Datix system means that Dr Forster and his team now have a reliable and instant source of information effect change and drive improvements.
Take the real-life example of blood test mis-labelling. Before Datix, there was one year of 5,000 instances where patient details have been inadvertently placed on the wrong specimen tube, causing stress for the patients concerned, loss of customer confidence and costing the hospital up to US$100,000 in wasted time and materials. Datix has enabled The Ottawa Hospital to put in place tighter processes that help prevent common adverse events such as falls or avoid the unnecessary expense of repeat procedures.
One of Canada’s largest teaching and research hospitals, The Ottawa Hospital is a health sciences centre, serving the 1.2 million residents of Ottawa and Eastern Ontario. It relies on a dedicated team of 12,000 employees, 1,250 physicians and more than 2,000 volunteers.
The organization is proud of the role it plays in improving health within the community. It collaborates with a wide range of partners to address the needs of local people and to build a strong, integrated system for regional health-care delivery.
The University of Ottawa Heart Institute—Canada’s largest cardiovascular health centre—delivers world-class care to Ottawa Hospital’s cardiac patients.