One Canadian healthcare organization, Hamilton Health Sciences in Hamilton, Ontario, went so far as to use an approach called the Balanced Scorecard that was designed for corporate strategy development.
The Balanced Scorecard was developed in the 1990s by Harvard B-school professors Drs. David Norton and Robert Kaplan to better focus strategy around four themes: Finance, customer, internal business processes, and learning and growth. Looking for structure to support its goal of zero preventable deaths in four years, Hamilton Health Sciences used the Balanced Scorecard – for better or worse – as its patient safety framework.
A Simplified, Conceptual Model for Patient Safety
In 2008, the Agency for Healthcare Research and Quality (AHRQ), published the book, “Advances in Patient Safety: New Directions and Alternative Approaches,” which sought to simplify patient safety improvement frameworks.
Wrote the authors: “While good models of patient safety have been constructed, we seek an overarching model that is simple, fully authentic to the subject matter, and compatible with the good existing models. At the same time, it should be simple enough that it can be seen in a readily sketched diagram and stated in a simple, short sentence that can be easily recalled. Only such a simple model can ubiquitously permeate the interstices of daily thought among all the necessary people throughout health care.”2
To that end, the authors suggested a simple, conceptual framework with four domains:
The idea is that each domain interacts with the others, answering the questions:
The IHI Patient Safety Framework
If the AHRQ’s framework doesn’t have enough depth for you, then consider the patient safety framework advanced by the Institute for Healthcare Improvement, which is comprised of two domains – Culture and Learning System – and nine focus areas.
Leadership, which belongs to both domains, focuses on facilitating and mentoring teamwork, improvement, respect, and psychological safety.
Excluding Leadership, the Culture and Learning System domains each include four focus areas. Culture has components for Psychological Safety, Accountability, Teamwork and Communication, and Negotiation. Learning System is comprised of Continuous Learning, Improvement and Measurement, Reliability, and Transparency.
The definitions of these eight focus areas, according to the IHI, are:
The Culture Domain
The Learning System Domain
Regardless of the patient safety framework selected and adopted by your organization, one thing is clear. Without a framework, the ability to reduce preventable patient harm becomes a hit-or-miss endeavor that lacks a consistent strategy so critical to short- and long-term success.