Patient Experience

Improve patient experience and stay ahead of satisfaction scores with real time responses

Improve patient experience and stay ahead of satisfaction scores with real time responses

The Datix Patient Experience module enables information from the Patient Advice and Liaison Service to be combined with risk management data from the other Datix modules. This then provides the Trust with a comprehensive monitoring service and the ability to pinpoint areas where service improvements are needed.

For non NHS organisations the Datix Patient Experience module has a flexible interface that can be modified to support any type of patient experience requirements. This can then be integrated with other Datix risk management modules to ensure risk management and patient experience information is integrated and managed in a structured and effective manner

Combining ease of input

Designed with simplicity in mind, the Datix Patient Experience module enables your front desk staff to get on with the job of assisting clients whilst allowing them to record essential details on a clear, easy-to-use screen. For more complex patient experience episodes, additional information can be input and coded to facilitate analysis.

With getting the most from your data

The sophisticated and intuitive Datix report writer produces trend analyses and graphs, enabling you to present powerful messages to stakeholders. The analyses produced with Datix are key to learning lessons and can play a crucial part in service improvement. The powerful searching facility in Datix allows you to pinpoint the records you need and include them in reports.

Flexible and secure

Datix is the only patient experience software that is seamlessly integrated with adverse event reporting, claims management and complaints handling software to deliver a complete risk management solution. Security in the system is powerful and flexible, allowing you to keep patient experience and complaints details completely separate while still being able to share selected information.

A solution for the whole trust

Datix is fully networked, allowing users throughout the organisation to input and report on patient experience information. Datix's comprehensive security means that access to data can be restricted on a 'need to know' basis so that, for example, a user at a particular site can only view patient experience information for their site.


It has become a highly valuable, strategic tool that enables us to ensure our entire healthcare environment is run efficiently.
Matthew Joyes Lancashire Care NHS Foundation Trust
Datix is central to our business. It has rapidly become an intrinsic and strategic part of our overall business operations.
Sue Goldsmith Four Seasons Health Care
Not only did Datix display a flexible approach to putting the solution in place, they also worked very closely with us on training and consultancy.
Su Barnett Nuffield Health

Find Out More

We will respond to your query and deal with your personal data in accordance with our Privacy Policy. If you are an organisation already benefitting from, or likely to benefit from, Datix’s products and services, we may get in touch with you to consider this further.