Complaint Handling Software

Automatically generate responses to patients by the appropriate deadlines and monitor your performance.

Datix Complaint Handling and Management software provides the tools you need to respond promptly and effectively to complaints, generating correspondence and identifying areas where the quality of your service could be improved.

Datix lets you know when you need to reply to a patient, making sure that patients are always kept informed and helping you to meet your targets for response times. Deadlines for responding to a complaint are calculated and displayed on the screen when details are entered on Datix. When users log into Datix, they are immediately shown the complaints that are due a response on that day, and also those complaints that will be due a response in the next few days. Letters and memos are generated automatically when a response is due and stored with the details of the complaint.

Letters from complainants can also be scanned in and attached to a complaint. Datix can also interface with your e-mail system, allowing correspondence to be e-mailed directly from Datix and any replies to be filed with the complaint. This means you can easily refer back to correspondence at any time.

Secure information at your fingertips

Complaints handlers appreciate the instantaneous access to information that Datix provides. You can pinpoint the complaint you are looking for by searching on words that appear in its description. Datix is a fully networked product, which means that your complaints handlers can all access the software simultaneously. Complaints handlers in different departments can be given access only to view the complaints for their own departments, keeping your data confidential.

Helping to improve your services

Datix will help you identify areas that are frequently the subject of complaints, allowing you to focus on these in your efforts to improve services. Datix can also record positive feedback from service users and staff and can be used effectively in training, induction seminars and staff appraisals. Datix Complaints Handling integrates with Datix Incident Reporting, Freedom of Information, Patient Experience, Claims Management, Standards and Risk Register to offer a comprehensive risk management solution.

Demonstration

Testimonials

It has become a highly valuable, strategic tool that enables us to ensure our entire healthcare environment is run efficiently.
Matthew Joyes Lancashire Care NHS Foundation Trust
Datix is central to our business. It has rapidly become an intrinsic and strategic part of our overall business operations.
Sue Goldsmith Four Seasons Health Care
Not only did Datix display a flexible approach to putting the solution in place, they also worked very closely with us on training and consultancy.
Su Barnett Nuffield Health
Complaint Handling Software
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We will respond to your query and deal with your personal data in accordance with our Privacy Policy. If you are an organisation already benefitting from, or likely to benefit from, Datix’s products and services, we may get in touch with you to consider this further.

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We will respond to your query and deal with your personal data in accordance with our Privacy Policy. If you are an organisation already benefitting from, or likely to benefit from, Datix’s products and services, we may get in touch with you to consider this further.