With the numerous regulatory and quality oversight agencies that a healthcare organisation must now effectively manage, an enterprise risk management plan has become a critical component for ongoing growth and development.
The Focus of an Enterprise Risk Management Plan
As it relates to healthcare organisations, an enterprise risk management plan focuses on minimising the effects of risk on an organisation's operations and financial position. This includes not only risks associated with medical errors and other patient safety events, but also financial, strategic, and operational risks.
Healthcare organisations have always managed common risks – such as medical malpractice, natural disasters, thefts, and fires – that could cause detrimental losses. Typically, hospitals and health systems purchase commercial insurance policies to protect themselves for these types of risks. Today, however, healthcare organisations face a much more diverse collection of obstacles and potential dangers. As such, an enterprise risk management plan identifies all potential business risks so that the organisation can better understand and manage the full risk potential.
However, tying together risk information is, at best, time consuming and difficult. What’s more, manual processes provide no reassurance that the organisation is effectively using risk data to identify and focus on key risks. What’s need is a centralised and structured way to assess risks across the entire organisation – including clinical units, service lines, business functions, and vendors.
Software that Automates the Enterprise Risk Management Plan
Fortunately, Datix offers such a centralised and structured approach. Datix is web-based patient safety software that automates an organisation’s enterprise risk management plan. The cloud-based software application includes various modules that provide comprehensive oversight of risk management activities, including:
- Incident, adverse event and near miss reporting
- Patient relations
- Malpractice claims management
- Risk assessment
- Safety alerts
- Patient experience and feedback
- Accreditation self-assessment
- Complaints, compliments, comments, and concerns
Datix is extremely flexible and customisable, allowing users to tailor the software to the structure and unique requirements of their organisations. Included in the software is a complete patient safety risk workflow, which allows all improvement activities to be managed in one place, regardless of whether initiated by a complaint, an investigation, or an informal comment.
Easy-to-Construct Trend Analysis
An important component of any enterprise risk management plan is trend analysis, which is simple to do using the Datix platform. Trend reports can be accessed easily, by anyone who needs them. Datix also provides metric-driven dashboards, which can be tailored at user, unit, department, or health system level.
With Datix, developing and managing an enterprise risk management plan has never been easier, providing healthcare leaders and stakeholders with peace of mind that all risks are being identified, assessed, and prepared for. Healthcare organisations that successfully integrate risk management into the operations of the hospitals and health systems are more likely to achieve their goals and objectives, reduce preventable patient harm, and improve quality – even when they encounter obstacles.