Uncovering Root Causes and Implementing Change

To improve patient safety, healthcare organizations must invest in methods for better predicting, analyzing, preventing, and resolving adverse events.

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Adverse events in patient safety are not only dangerous for individual patients, but also can have devastating effects on staff cohesion, productivity, workplace morale, and a host of other factors.

Often, when an incident arises that results in harm to a patient, the negative consequences of that incident reverberate far beyond the confines of one isolated incident. Instead, they affect future cases. They cause dissension among staff, distrust among patients and insurers, and an overall decline in quality of care that can be extremely difficult to recover from.

In order to prevent these negative occurrences, it is vital that healthcare organizations invest in methods for better predicting, analyzing, preventing, and resolving adverse events.

Introducing DatixWeb

Datix offers a suite of modules and systems designed to change the way healthcare providers interact with and care for their patients. These modules include incident reporting, risk register, patient experience, and claims management. Combined, these modules make up DatixWeb and are designed to be used in conjunction with one another for optimal results.

DatixWeb allows healthcare organizations the ability to interact with their patients on a more intimate level, while receiving valuable feedback that can help augment the trajectory of the patient experience. Furthermore, in the event of a patient safety incident, DatixWeb has been formatted to handle the nuances of these issues.

Implementing Change with Datix Cloud IQ

If an adverse event occurs, it falls on the responsibility of the healthcare facility, leadership team, and individual staff members to analyze and remedy the situation. This is where Datix Cloud IQ comes into play.

Datix Cloud IQ – using the Plan, Do, Study, Act approach – guides healthcare organizations through every step of a patient safety incident, from analyzing root causes to ultimately implementing changes.

The five-step process offered through Datix Cloud IQ works in a cyclical format, ensuring that every step is supported by the steps preceding and following them.

To begin, all information pertaining to the incident is captured and stored for analysis. This helps create a baseline from which the rest of the process can draw from. Second, this information is evaluated to help identify the underlying causes and contributing factors of the incident. After this step is completed, a strategy is developed to make change and correct any issues. During the fourth step, change is implemented. Finally, an outcome is established, and all previous steps are assessed to ensure that the outcome is beneficial. If any problems remain, the process starts over until the incident is remedied.

The beauty of Datix Cloud IQ is that it is designed to eliminate pitfalls and obstacles that tend to follow patient safety incidents, therefore guaranteeing a faster, more thorough answer to underlying causes.