A common hindrance found throughout healthcare and patient safety communities is data congestion.
Healthcare professionals can only operate as quickly and efficiently as the systems that support them. Therefore, any blockage in information being delivered to or from a healthcare professional can result in an immediate halt in operations, as well as untold time spent correcting unnecessary – and entirely avoidable – errors.
DatixWeb is a suite of web-based modules and systems designed to improve the flow of information and aid in the speedy and reliable sharing of internal data. By providing healthcare organizations a steady stream of information from which staff can process, view, and share at their leisure, more time can be spent treating patients and performing tasks that will ultimately lead to improved health outcomes.
The Four Main Components of DatixWeb
DatixWeb was created around the understanding that internal processes need always be up-to-date and well-integrated to reduce any impediment to healthcare operations. If the heart of a healthcare organization is working at peak performance, then all branches that contribute to the functions of that organization can run smoothly as well. This is achieved through a strict dedication to web-based data as well as these four supporting modules:
- Incident Reporting: Incident reporting is the backbone of any effective healthcare organization. In healthcare, mistakes are bound to occur. That is the nature of such a sensitive and unpredictable industry. However, it is the way these mistakes are recognized, logged, and processed that help define the quality and success of a healthcare organization. Incident reporting ensures that all patient safety incidents, no matter how large or small in scope, are routinely evaluated and addressed. This enables healthcare professionals to stop issues in their tracks before they have a chance to cause increased harm or setbacks.
- Risk Register: This patient safety module lets healthcare organizations evaluate the possible consequences of incidents and prioritize internal risks. This is an essential step in the resolution process and helps foster an environment that values teamwork and accountability.
- Patient Experience: Patient experience is key to the success of any healthcare organization. Unsatisfied and concerned patients are much more susceptible to worsening health issues and are far more likely to impede operations than those who are happy, content, and healthy. This module provides patients an outlet for any concerns, complaints, or positive feedback they wish to share. This information is then addressed promptly to alleviate any possible issues.
- Claims Management: For those patient safety incidents that result in adverse events, the claims management module helps healthcare organizations keep track of all associated legal claims, finances, timelines, and correspondence. Claims management is a failsafe against serious patient safety incidents, and can prove the deciding factor on whether claims are handled successfully.