Patient Experience Conference
Friday 03 September 2010
Datix exhibited at the Patient Experience Conference
A Practical Guide to Measuring and Monitoring Patient Experience through indicators, measures and metrics
Thursday 30th September 2010 Cavendish Conference Centre, London
Topics include:
• Measuring Patient Experience
• Implementing national and local Patient Experience indicators and metrics
• Maximising Trust income through improving Patient Experience:
engaging frontline staff in understanding and reducing costs
• Involving people from diverse groups in developing, measuring and monitoring Patient Experience
• Measuring the quality of care: using Patient Experience trackers in a neonatal unit
• Driving quality using patient led services and rewarding on the results
Case study: NHS Stoke-on-Trent Community Health Services
• Real time patient feedback to inform local assessment and the delivery of quality care
Case study: Lancashire Teaching Hospitals NHS Foundation Trust
For more information contact Healthcare Events at www.healthcare-events.co.uk on 020 8541 1399 or email nicolaf@healthcare-events.co.uk
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