Continuous operational improvement
Datix Cloud IQ applies the Plan – Do – Study – Act process of quality improvement to learning from instances of suboptimal care.
It begins with the initial capture of incidents, patient feedback and surveys and then provides a range of techniques focused on delivering insight, understanding problems and devising cost-effective improvement strategies and goes on to help organisations to implement those strategies and measure their effectiveness.
Datix Cloud IQ is a profound shift in focus for a healthcare risk management application, moving beyond the simple capture and review of data on adverse outcomes towards a managed process of exposing and resolving the issues that lead to those outcomes. As issues are uncovered and improvements are implemented, organisational procedures are updated to embed the changes. This connects policies and guidelines directly to the learning uncovered within the system. Datix Cloud IQ gives organisations a memory of what works and – importantly – why it works. It opens up learning and improvement to the whole organisation, encouraging all staff, at all levels, to share in this journey.
Datix is a global pioneer in patient safety improvement and Datix Cloud IQ is the result of our continued drive for innovation. It is a culmination of continuous customer engagement, academic collaboration and research. Advances in software and cutting-edge data analytics mean we have been able to produce a range of new tools that drive forward our mission to help our customers protect patients from harm by creating opportunities to learn from things that go wrong.