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The Future of Patient Safety

Datix Cloud IQ enables healthcare organisations to generate and implement strategies to enhance the delivery of efficient, targeted and effective care.

The Future of Patient Safety

Continuous operational improvement

Datix Cloud IQ applies the Plan – Do – Study – Act process of quality improvement to learning from instances of suboptimal care.

It begins with the initial capture of incidents, patient feedback and surveys and then provides a range of techniques focused on delivering insight, understanding problems and devising cost-effective improvement strategies and goes on to help organisations to implement those strategies and measure their effectiveness.

Datix Cloud IQ is a profound shift in focus for a healthcare risk management application, moving beyond the simple capture and review of data on adverse outcomes towards a managed process of exposing and resolving the issues that lead to those outcomes. As issues are uncovered and improvements are implemented, organisational procedures are updated to embed the changes. This connects policies and guidelines directly to the learning uncovered within the system. Datix Cloud IQ gives organisations a memory of what works and – importantly – why it works. It opens up learning and improvement to the whole organisation, encouraging all staff, at all levels, to share in this journey.

Datix is a global pioneer in patient safety improvement and Datix Cloud IQ is the result of our continued drive for innovation. It is a culmination of continuous customer engagement, academic collaboration and research. Advances in software and cutting-edge data analytics mean we have been able to produce a range of new tools that drive forward our mission to help our customers protect patients from harm by creating opportunities to learn from things that go wrong.

Capture

This toolkit gathers information that indicates where improvements can be made. It houses the Incidents, Feedback, Claims and Mortality Review modules – anything that can show undesired and unintended outcomes following delivery of care. This toolkit includes Datix Anywhere, the innovative new mobile app, offering quick and responsive reporting of incidents, image capture and voice recognition from a smartphone or tablet.

Evaluate

Having captured the information around the event itself, it is necessary to understand that event and uncover the contributory factors which led to it. What are the factors that must be controlled in order to avoid a repeat occurrence? This toolkit includes the Investigations and Enterprise Risk Manager modules, each offering a set of tools which direct attention towards identifying those underlying causes and recommending changes to overcome them.

Strategy

Following the submission of recommendations for improvement, whether from internal evaluation or directives from external bodies, an improvement strategy must be established. Which controls must be put in place to meet the recommendations and, vitally, which of the range of possible controls will offer the best return on investment? Use these ROI Assessment and Clinical Audit tools to focus limited resources on delivering the most effective results, passing the strongest controls over for implementation.

Implement

This is the stage at which learning is embedded into the organisation’s memory. Activity management ensures that change is put in place and controls passed over for implementation are incorporated into procedures and processes documented within the Policies & Guidelines module. Best practice is reflected at the heart of the organisation’s approach to delivering care, and the learning underpinning that change is presented along with it. The organisation knows what works and why it works.

Assess

Once a change has been implemented, the question remains: is it working? A programme of assessment will answer this question and closes the loop on continuous improvement, leading to further insight that can be passed back to the Strategy toolkit in the form of new recommendations for improvement. The Compliance Assessment module provides a single platform within which the effectiveness of internal policies can be assessed alongside CQC standards, NICE guidelines and alike. The Safety Rounds module ensures success in executive and safety rounds, delivering much-needed context to enable effective insight.