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Using Incident Reporting to Foster Accountability

One way healthcare organizations can ensure lowered rates of mistakes is by instituting an organization-wide incident reporting system.

Using Incident Reporting To Foster Accountability

Incident reporting is tantamount to the success of any organization striving to provide safe and effective patient care.

Hospitals, ambulance stations, primary care practices, private care facilities, and various other healthcare organizations dealing with the day-to-day demands of patients will, inevitably, make mistakes. As is the case with any industry, consequences arising from mistakes made throughout healthcare organizations range in severity, from seemingly innocuous to life-threatening.

Although mistakes always carry the possibility of major setbacks and impediments to patient treatment, they also carry important lessons that, if learned, can prevent future mistakes from occurring. This is why incident reporting systems are so vital to healthcare organizations; such systems allow continuous learning to take place, which, in turn, reduces the chance that future, similar mistakes will reoccur.

One way healthcare organizations can ensure lowered rates of mistakes is by instituting an organization-wide incident reporting system. Through the use of a well-integrated incident reporting system, entire organizations are given access to data, reports, and dashboards designed to track, evaluate, and resolve incidents pertaining to patient well-being. The wide scope of these systems not only guarantees the constant and thorough examination of all departments, agencies, and individuals within a healthcare organization, but also helps foster a sense of accountability for everyone involved.

Accountability is essential to driving the advancement of all healthcare organizations. Without it, workplace cohesion is lost, and the efforts made by doctors, nurses, and clinical and non-clinical professionals are hindered. Accountability for one’s actions – as well as the actions of all involved, regardless of rank or seniority – allows healthcare providers to keep diligent accounting of all possible situations that may lead (or may have already led) to patient safety incidents. By creating a community of like-minded individuals working toward the shared goal of consistently evaluating and preventing adverse events, organizations can greatly improve their rates of success and overall functionality.

At Datix, we offer a web-based incident reporting system created to deal with the demands of all manner of healthcare organizations. Furthermore, our incident reporting software has been developed for total integration with other Datix modules, including claims, complaints, and patient feedback management. This consolidation of software systems helps strengthen the overall function and fluidity of healthcare organizations, and allows for a more thorough assessment of all possible causes and contributing factors associated with patient safety incidents. The addition of patient feedback also grants healthcare organizations a unique perspective of their operations and the ways in which their services directly impact the health, comfort, and satisfaction of those patients they aim treat.

Click here to find out more about Datix’s incident reporting software and how this system, when paired with other modules, can greatly improve healthcare efforts and reduce rates of patient safety incidents.

The Patient Safety Collective

A collection of thoughts from a network of experienced healthcare professionals and safety advocates

21 June 2017