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Datix has been a global pioneer in the field of patient safety over the past three decades and today is the leading provider of software for patient safety, risk management and incident reporting for the healthcare sector.
Datix aims to build and promote a culture of safety within healthcare organisations, recruiting professionals who are passionate about improving healthcare and championing technological innovation. Datix continually invests in its software and services, maintaining a leadership position at the forefront of the worldwide patient safety movement.
Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Within the UK this includes more than 75% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in the USA and Canada as well as customers in Europe, Australia and the Middle East. Datix has offices in London, Chicago and Virginia, with partners in the Middle East, Australia and New Zealand.
Through decades of collaboration, innovation and research we are uniquely positioned to deliver the market-leading product that has been trusted by the smallest and the largest healthcare providers globally.
As part of our ongoing commitment to patient safety and software improvement, we regularly undertake a number of thought-leadership programs to drive what it is our software delivers by collaborating with key members of the patient safety community.
We design and build software that provides solutions to the issues holding back improvement in healthcare safety.
Datix has its roots in earliest days of the patient safety movement in the UK. Because of our origins in a law firm specialising in defending NHS hospitals against clinical negligence claims, the original focus of the software was on the management and minimisation of legal claims. The software was built on the premise that in order to reduce the burden of clinical negligence claims on the NHS, it was essential to reduce the harm caused to patients involved in incidents.
Most of the earliest Datix customers are well known names in healthcare in the UK and are still using the software today. This idea of reducing harm to patients by analysing the factors contributing to incidents was revolutionary at the time.
In the same year as the first Claims management module was released, the NHS Litigation Authority was established. With a dramatic rise in the value of claims against the NHS, a not-for-profit body was required to manage negligence and other claims on behalf of their member organisations. The Datix Claims module helped the NHS Trusts to supply the right information to the NHSLA and help to resolve disputes fairly, share learning about risks and standards in the NHS and improve safety for patients and staff.
Datix created software modules for managing incidents and complaints, enabling contributory factors to be recorded and analysed so that actions could be taken to prevent similar occurrences in the future. Ideally, when a hospital received a claim from a patient, it would be possible to view in Datix the incident or complaint that led to the claim in the first place. These modules were created to support improvement in the quality of service.
The reporting of incidents is fundamental to understanding and managing risk in your organisation. Just as fundamental is the proactive identification of risks, their prioritisation and putting in place action plans to reduce likelihood of recurrence. The Datix Risk Register was a huge leap forward in understanding and analysing the risks that exist at all levels of healthcare providers.
Another major breakthrough came with the introduction of DatixWeb. The first versions of DatixWeb enabled people to input incidents from any terminal in the hospital, revolutionising the process of incident reporting and eliminating at a stroke the backlog of paper incident reports awaiting input into the system. The ability to investigate, manage and analyse incidents in DatixWeb followed soon after, as well as the addition of similar capabilities for the other Datix modules. This extended Datix’s capabilities, making them accessible to as many people within the hospital as needed them.
Datix’s first system outside the UK and Ireland was the Patient Safety and Learning System (PSLS) of British Columbia in Canada. Following a rigorous competitive procurement process involving companies from around the world, Datix was awarded the contract. PSLS covers the entire healthcare system for the province and is one of the largest and most successful deployments of Datix in the world. It was groundbreaking for Datix as it was by far the largest implementation at the time and it paved the way for other large implementations around the world.
Our first customer in the USA remains our largest. In 2008, the United States Department of Defense was looking for patient safety reporting and learning software for its Military Health System, which provides healthcare services to active duty and retired servicemen and women in the US military, along with their families, wherever they are stationed around the world. This gave us more unique insights into large scale systems, as well as the rigour of having to conform to stringent security standards.
Datix was announced as the successful vendor in providing a statewide Safety Learning System to the South Australia Department of Health. The Safety Learning System replaced SA Health's current Incident Management System with a web application enabling health workers to log incidents, feedback and complaints. The new system marked a change from the reporting of incidents to learning from incidents, feedback and complaints in order to improve consumer safety and outcomes.
The opening of our first office in the United States of America followed increased interest in the incident reporting and risk management software from healthcare organisations in the region and the continued growth in the customer base in North America. Speaking in 2012, CEO Jonathan Hazan said, "Opening an office in Chicago was a natural extension to Datix's planned growth. We have seen increased interest in improving clinical and operating efficiencies within healthcare organisations, using technology to record and manage incidents and risks. Patient safety is of paramount importance the world over and as such it is important for Datix to have a local presence in North America in addition to its Headquarters in the United Kingdom."
As part of Datix's continued expansion into private and social care and helping to protect patients from harm in a variety of healthcare settings, Datix supported the UK's largest independent health and social care group in pioneering work by creating a single patient safety framework based on Datix software. Since deploying the Datix Incident module throughout the care home network, Four Seasons has saved time, increased the numbers of incidents reported and encouraged consistent ways of working.
"Datix, the world’s leading provider of patient safety software, has released Datix Cloud IQ, an enhanced SaaS based application that enables healthcare organisations to go beyond simple incident data, to actually uncover “why” mistakes happen – allowing healthcare providers to eliminate root cause issues that lead to medical errors, and truly embed change in their organisation."
With Datix Cloud IQ, healthcare executives can reverse the negative and increasing trend of preventable patient harm. The ground-breaking software provides the means for organisations to significantly improve institutional learning, resulting in better patient outcomes, enhanced efficiency and reduced cost. Find out more here
Datix will support Joint Patient Safety Reporting initiative in collaboration with the Defense Health Agency and Veterans Healthcare Administration. The Defense Health Agency has selected the Datix web-based patient safety software to integrate the DHA/VHA on the same centralised Patient Safety system as part of their Joint Patient Safety Reporting project. This program, established under Congressional mandate, aims to integrate data from both organisations to provide more awareness and insight into healthcare safety issues that can help reduce preventable patient harm.
The team at Datix’s new Fairfax, Virginia office will provide support and services relating to system integration and training for this effort. Find out more here
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